FAQ — Pixzil

Getting Started

New to Pixzil? Start here — accounts, sign-ups and first steps.

How do I sign up for Pixzil services?

Choose the package you want on our website and click Sign Up.

Fill in your name, contact details and the domain you want to use.
You will receive a welcome email with your control panel login.
Once your first invoice is paid, your service is activated — usually within minutes for hosting, and same-day for domains.

Stuck at any step? Send us a message and we will walk you through it.

Domains & DNS

Transferring your domain to Pixzil, nameservers, DNS records and renewals.

What nameservers should I use for Pixzil hosting?

Point your domain at the nameservers in your welcome email — they are also shown in your control panel under Service Details.

If you are hosting with us but keeping the domain registered elsewhere, just replace the old nameservers with ours. DNS changes can take up to 24 hours to spread across the internet, though it is usually much faster.

How do I transfer my domain to Pixzil?

Transferring a domain to Pixzil takes a few steps on your side and we handle the rest.

Unlock the domain at your current registrar and request the EPP / auth code.
Send us the code via the transfer page or a support ticket.
Approve the transfer email when it arrives (this is the step most people miss).
Transfers usually complete in 1-5 days depending on the TLD.

Your website and email keep working during the transfer — we check the DNS is pointed correctly before starting.

Hosting

Hosting packages, upgrades, migrations and server questions.

Can I upgrade my hosting package later?

Yes — upgrades are instant and pro-rated.

Open your client area and choose Change Package, or send us a ticket.
You only pay the difference for the rest of the billing period.
Downgrades take effect at your next renewal.

Do you migrate my existing website for free?

Yes — for most annual hosting plans we migrate your website, databases and email at no charge.

We just need FTP or control-panel access to your current host. Migrations are typically completed within one business day, and we test everything before switching you over.

Email

Mailboxes, webmail, mail clients and deliverability.

How do I set up my Pixzil email on my phone or computer?

Every hosting package includes mailboxes. Full server settings are in your welcome email, and the quick version is:

Incoming: mail.yourdomain.co.za (IMAP, port 993, SSL)
Outgoing: mail.yourdomain.co.za (SMTP, port 465, SSL)
Username: your full email address

Step-by-step guides for Outlook, iPhone and Android are in the client area — or open a ticket and we will set it up with you.

Billing & Payments

Invoices, payment methods, cancellations and refunds.

Which payment methods do you accept?

We accept EFT / bank transfer, credit and debit cards, and instant EFT payments.

Invoices are emailed at the start of each billing cycle. Services renew automatically once payment reflects — you can also pay early any time from your client area.